Concerned about the almost constant conflict between Veteran and Baby Boomer employees on one hand and Generation-X and -Y employees on the other, a law firm came to The Ayers Group for assistance in addressing the issues.  The result is a new program for individuals charged with cross-generational management. 

Developed and conducted by Senior Consultant Carol Ann Caccioppoli—former director of training for a major financial services firm—the half-day workshop features a variety of interactive formats.  It involves managers in small-group discussions about handling issues raised by a multigenerational workplace where comfort levels with technology and older employees reporting to younger ones are potentially divisive factors.

The program is designed to help participants

§        understand the factors that shape how each generation views its role in the workplace and the expectations its members bring to their jobs

§        address perceptions/misperceptions about different generations

§        assess their own behaviors, skills, values, and needs 

§        communicate more effectively across age groups

§        identify and cultivate “stars” from all generations