PR Intelligence Report
Tuesday, June 29, 2004 VOLUME 3 ISSUE 4  
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The Clip Report
Tech Image is in the business of helping our clients gain their unfair share of media coverage. Check out this section to see some of our latest successes.
Click Below to See Some Of the Top Placements
Recent Top Placements
Tech Image In The News
Tech Image Ltd. Celebrates Success with Move to New Offices
Technology public relations agency upgrades space and ambiance with move to Buffalo Grove
[FULL STORY]
 
Mike Nikolich Nominated for Ernst & Young's Illinois Entrepreneur of the Year
Each year, Ernest & Young chooses from a select pool of candidates for its annual Illinois Entrepreneur of the Year. This year, a new name was thrown into the ring – Tech Image’s Mike Nikolich.
[FULL STORY]
 
Mike Nikolich Elected to NIU Alumni Association Board
Tech Image CEO is going back to where it all started – Northern Illinois University – as the newest member of the university’s Alumni Association Board. Read about this latest honor, and how Mike plans to contribute to the organization’s future.
[FULL STORY]
 
Survey Results
Last month we asked if our PR Intelligence Report readership would be interested in receiving brief promotional e-mails from Tech Image. Nearly 55% said no, while a little more than 1/3 would be ok with it. The remaining 10% or so was indifferent. Looks like we’ll have to find another way to communicate our basket of services to you!
 
Feedback
If you have questions or comments on this month's issue, send your feedback to ken.krause@techimage.com
Recent Top Placements
CLIENT: SystemsLogix
Software Requires Permission for E-mail





(Excerpt from DIRECT)

June 6, 2004

New software designed to block automated e-mail deliveries has been developed by SystemsLogix, based in Glendale Heights, IL. It’s designed for corporate information technology departments and Internet service providers to install to block unwanted e-mail advertising.
(Click here for full story)
 
CLIENT: OctetString
OctetString announces first annual Users Conference




(Excerpt from ConnectIT)

May 18, 2004

Virtual Directory Technology firm Octetstring
has announced its first annual user's conference.

"It makes it easier to solve certain types of directory challenges, as well as other large-scale application deployment concerns. By going to our VDE (Virtual Directory Engine) product, for example, integrators can reduce the time it takes to get the identity management portion of a portal going from nine months to a couple of weeks. It certainly makes them a lot more competitive."
(Click here for full story)
 
CLIENT: Opus Group Consulting
CRM SYSTEMS: HALF THE ANSWER TO CONTACT CENTER PERFORMANCE
by Michael P. Callaghan





(Excerpt from Call Center Times)

June 18, 2004

The greatest myth in customer-driven organizations is that technology is the ultimate driver of productivity and that a CRM system packed with all the latest bells and whistles is really all your company needs to jump ahead of the competition. While it’s true that CRM systems promised results – the kind that can shift markets and move stock prices - in many real world executive suites, the day-after admission is that most CRM initiatives have disappointed, and in some cases even hurt relationships with valued customers.  In survey after survey, consumers confess that they are still hugely dissatisfied with their contact center experiences –often characterized by long wait times, repeated transfers, lack of email responsiveness, and uneasy sales pitches. The key cause of this CRM mess which so many companies find themselves in today is that all of the investment in CRM went into technologies that would help manage the “work” and little thought has been given to managing the “people” who would interact with the technology and, most importantly, the customers.
(Click here for full story)
 
CLIENT: FrontRange Solutions
Contact Centers Begin the Switch to IP
by Joshua Weinberget






(Excerpt from destinationCRM)

June 8, 2004

"IP telephony has the ability to lower [the] cost barrier," says Keith Barr, vice president of engineering and development at CRM vendor FrontRange Solutions. The technology can "expose [increased] functionality to the mainstream contact center market."
(Click here for full story)
 
CLIENT: Relational Funding Corporation
Deploy laptops at a reduced cost with this new solution from CDI





(Excerpt from eSchool News)

May 1, 2004

CDI's new cart-based solution, Computers on Wheels (COWs), allows schools to provide an affordable set of name-brand laptops from Hewlett-Packard, IBM, or Dell to share among several classrooms. COWs consist of a lockable cabinet with a built-in wireless internet hub and eight, 16, 24, or 32 notebook computers, depending on the model selected.
(Click here for full story)
 
Your Opinion Counts

We would like to hear from our readers on the issue of hijacked email addresses. Have you, to your knowledge, had your email address hacked, i.e., resulted in spam being sent out under your name?

Yes, my email address was used to send an offensive email.

Yes, my email was used to send an unoffensive email.

No, not to my knowledge.

 [See Results]
Net News Big with Big Wigs



Where do the big guys get their news? Despite the predictions of the demise of print, national newspapers such as the Wall Street Journal and New York Times are still the top choice among senior U.S. executives. Internet news sites are gaining on them, though, as this eMarketer report will show.
[FULL STORY]
 
Want to Reach Senior Executives?
Try the Internet!

How quickly times change. Back in 2000, the Wall Street Journal online and Harris Interactive did a study on Internet usage by senior executives. At the time many hadn’t merged fully onto the information superhighway. This 2004 update to that study finds they’re now zooming along with everyone else.
[FULL STORY]
 
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ARCHIVE
Issue 23
April 28, 2004
Vol. 3 Issue 3
Issue 22
March 17, 2004
Vol. 3 Issue 2
Issue 21
January 26, 2004
Vol. 3 Issue 1
Issue 20
November 12, 2003
Vol. 2 Issue 8

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