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Tip of the Week
by Arthur Anderson
Art Anderson, your DentalSuccess Tipster, talks about: Finding Your Niche and Advertising it are Two Different Things All emphasis is no emphasis. That is an important thing to remember when promoting your practice according to Dr. Tom Orent who has an esthetic dentistry practice in Framingham, Massachusetts. Too frequently you see in the telephone Yellow Pages a listing for a dentist that says, “Dr. Doall, cosmetic, family, implant, orthodontic, and reconstructive dentistry.” If a patient wants cosmetic or reconstructive dentistry, this is likely the last dentist that will be chosen. The patient will go to the one who lists only the service the patient desires. This does not say that a dentist can’t provide multiple services, but in terms of marketing to general audiences, it is more productive to focus on one niche at a time. In general advertising media, including direct mail, it is best to position yourself as an authority on one specialty. Internally you can have multiple niches all working simultaneously. Within the office, you can gain attention to your capabilities in multiple specialties by having books and photo albums in the waiting room highlighting success in one particular realm or another. Use the Caesy system to convey the latest information about a specialty. Bring members of the dental team into the patient area and let them provide vocal and visual testimonials as they describe their personal experiences to patients. If you provide treatment for breath disorders, you can promote that within the office. It has been estimated that as many as forty million Americans suffer from this malady and less than 1% of dentists treat it. Nevertheless the promotion for it should by internal. Another opportunity can be found in herbal medicine. This is a field that is growing by leaps and bounds. A display of products in the reception area can provide promotion for this service, but keep the promotion internal. Air Abrasion provides another niche. This appeals to those who would rather do without drills and needles. That includes almost everyone. Regardless of which niche initially attracts a patient to your practice, you will have ample opportunity to promote many other services. By presenting the external image of mastery of one service, you will attract far more qualified patients to your practice than if you claim to be master of all.
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