Customer Focused Sales and Marketing Training.

In every industry, customer focus is the difference between big success and big failure. If your actions don’t directly (or indirectly) tie back to customer satisfaction, you’re simply not adding value in your organization. We face the same challenges in the learning & development industry. The role we play in internally developing our respective organizations must be just as customer focused as the rest of our company initiatives.

Join us November 8-10 for “Customer Focused Sales & Marketing Training.” The 2004 SMT Annual Conference will be an experiential event designed to help you create and deliver training that matters to the organization and its stakeholders. This 2.5 day event will include hands-on sessions designed to help you develop and deliver learning events with a heightened awareness of customer focus.

Here is a sample of the range and caliber of speaker’s and topics you’ll be exposed to at this year’s event: Rob Brinkerhoff, Dave Lorenzo (The Gallup Organization), Jane Helsing (Author: “Impact Without Authority), Terry Vavra (Author: “Customer Delight Principle”), Huthwaite (Creators of SPIN selling), Dirk Beveridge (The Beveridge Institute), and numerous other world-class, subject matter experts.

We look forward to your participation at another exciting and inspiring SMT Annual Conference.