Professional Society for Sales & Marketing Training

Saturday, November 21, 2009 September 2004   VOLUME 1 ISSUE 4  
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IN THIS ISSUE...
SMT to Conduct First Ever Comprehensive Sales & Marketing Training Survey
Message from the President
Less Than Eight Weeks Until SMT's 2004 Annual Conference
What the Sales Leader is Keeping From the CEO
Thinking Straight About Training... and Training Evaluation
Letting Salespeople Set the Price
Making Change Happen: Know, Believe, and Do
IMPACT Without Authority
Treasure vs. Trash
Customer Satisfaction No Longer Enough To Assure Loyalty
Profile of SMT Board Member Jay Franciscus
Don’t the New Hires Get It?
The Business of Improv
Is That a Mouse in Your Hand?
Effective Corporate Universities
2003 Annual Conference - Sales & Marketing Panel
A Profile of Don Sterkel, Co-Editor of SMT's Trainer Talk
A Profile of Becky Stewart-Gross, Co-Editor of SMT's Trainer Talk
Adult Education Training Principles
Getting Veterans on Board for Training
Discussing Assessment Data With Clients
Strategic Negotiation : A Breakthrough Four-Step Process for Effective Business Negotiation
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ARCHIVE
March 2005
Vol. II Issue 2
February 2005
Vol. 2 Issue 1
June 2004
Vol. 1 Issue 3
April 2004
Vol. 1 Issue 2
February 2004
Vol. 1 Issue 1
SMT SURVEY

Are you held accountable for an ROI on the investment of Training Dollars?

Yes

No

If so, does your organization look for:

Quantifiable dollars

Demonstrated behavior change

Both A & B

Some other measure

To what degree do you feel you meet these needs?

Almost all the time (90 percent or greater)

Most of the time (75 to 90 percent)

Some of the time (50 to 75 percent)

Sometimes (less than 50 percent)

 [See Results]
ABOUT SMT

The Professional Society for Sales & Marketing Training is a non-profit organization dedicated to accelerating business results for our members and their companies by improving sales performance. Our longstanding vision is to continue our leadership role as the leading resource and authority for the sales and marketing training industries.

SMT NEWSLETTER

Co-Editor
Becky Stewart-Gross
Building Bridges

Co-Editor
Don Sterkel
Time Distribution Services

Publisher
Roger Yaffe
SMT

ARTICLE SUBMISSION

SMT welcomes aticles, idea mints, and book reviews to be submitted for future newsletters.

Please e-mail
Becky Stewart-Gross if you are interested in submitting material to be considered for the newsletter.

Click here for article specifications.

For the Trainers!
Treasure vs. Trash
Differing Perceptions of Marketing’s Leads -- And How to Get in Sync with Sales
by Jennifer Saunders, Vice President of Marketing, Huthwaite

There’s estrangement between Marketing and Sales in many organizations. A major reason for it is the chasm between them about the value of the leads Marketing provides. Marketing believes its leads can make a significant contribution to the sales process. The leads identify live prospects. The salespeople can target their efforts better. It took hard work and in some cases high cost to generate the leads. They’re to be treasured.

[CLICK FOR FULL STORY]
 
Don’t the New Hires Get It?
How to Tell if They Really Sell
by Carletta Young, Senior Consultant, The Omni Group

The last training session proved disastrous. There you were, at the front of the room, speaking enthusiastically about the challenges of turning reluctant prospects into satisfied clients. But the faces staring back at you looked skeptical. A couple of people seemed genuinely and openly uninspired by your unabashedly brilliant and animated presentation; others simply looked confused. Isn’t this the sales-training class? What’s wrong with these new hires?

[CLICK FOR FULL STORY]
 
Is That a Mouse in Your Hand?
by Ruth Soskin

Recently, I taught a group of sales people how to use e-mail. Before the session began, a participant approached me with a nervous look on his face. Timidly, he told me that he had not been “born with a mouse in his hand”. I smiled and assured him that neither had I! I promised him that I’d make the process as painless as possible.

[CLICK FOR FULL STORY]
 
2003 Annual Conference - Sales & Marketing Panel
Part Four in a Series of Articles Detailing the Exchange in Des Moines, Iowa
by Don Sterkel, Dir., Learning & Development, Time Warner Retail

In this our final installment of the 2003 ASMT Annual Conference Recap of the Sales and Marketing Panel, we will be looking at some of the shared best practices of panel members and audience questions.

[CLICK FOR FULL STORY]
 
IMPORTANT NOTICES!!!

2005 SMT Sales & Marketing Training Survey to Close Soon. Last Chance to Complete Survey and Receive Complimentary Report Detailing Results. Click here to take survey.

Deadline Extended to Submit Nomination for Best Sales Trainer Award

SMT IDEA MINTS

Questioning That Works
Isabel L. Kersen, Ph.D.
The Power Edge

A Structured Approach to Brainstorming
Steve Bistritz
Learning Solutions International

BOOK REVIEW

Metaphorically Selling
Author: Anne Miller
Book Review by Susan Onaitis

UPCOMING EVENTS

2005 Training for the Sales & Marketing Trainer Workshop
May 3 - 5, 2005
DePaul University O'Hare Campus
Rosemont, Illinois

2005 SMT Annual Conference
November 14 - 16, 2005
Amelia Island Plantation
Amelia Island, Florida

BECOME AN SMT MEMBER

Click Here to Join the SMT Family

ARTICLES BY TOPIC
For the Trainers!
SMT News
SMT Profiles
Idea Mints
Book Reviews
2004 SMT Conference
NEW MEMBERS

SMT Welcomes Our New Members

Piece of Pie Strategic Coaching

ProActive Training and Consulting

Softmed Systems, Inc.

TESTIMONIALS
"Being a member of SMT provides me with an invaluable network of sales and marketing training professionals that have an incredible amount of experience and knowledge to share...  I rely on this prestigious group to support me in dealing with business challenges unique to our profession...
SMT members are my peers, my mentors, my friends...  SMT is the only professional organization I belong to..."

Mary Elliott Bassett, Worldwide Director, Sales and Customer Training, Entertainment Imaging, Eastman Kodak Company

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