Suzanne Black – Coaching Director Talks About...

More Success Stories from the Dental Boot Kamp Coaches

Over the past few weeks I shared with you a few of the success stories that our coaching team has experienced over the past few months. Here are some more that will help you to understand what can happen to your practice, with a little help from your coaching friends, if you really want it to and you have a proven plan that works:
 
 From Paula Harriss – Coach 

• Please join me in congratulating Dr. Jack Beckett, a member of our Founder's Circle, for his best month ever for collections, $96,000!  He had a second highest month ever for production at $89,000. YEA! His 65th birthday is this June and he is planning a great celebration with his patients and also plans to introduce his new associate. 

• Please join me in congratulating Dr. Caroline Jones for her best month ever for April. $90,000!!! Before Dental Boot Kamp she was only averaging $40,000 a month. She has been producing $70,000 and above since January this year!

• Dr. Jim Hobbs from Plattsburg MO just attended Level II Hand’s-On
  in Kerrville.  Jim increased $100,000 in 2001 over 2000, up 13% including going from two doctors to one.  It looks like 2002 will be up 26% over 2001!!  We are in the process of implementing Success Rewards and tighter financial controls. 

• Dr. Carl Ern - Carl has been on a twice a year consulting visit since he finished Coaching a couple of years ago.  Last year Suzanne helped his team implement  Success Rewards, Salary Reviews and a strong Perio Program.  He is up 60% since he ended his Coaching program in 2000 and just had his best month ever at $170,000 production and collection.  His Team are Dental Boot Kamp, Coaching and Hands-On Grads.  They are healthy, wealthy and happy!!!! 

• I spoke with Dr. Joan Foster yesterday.  Her office attended Kerrville Dental Boot Kamp in March.  I asked her how things were going.  Joan has reviewed their numbers for the past 12 years and their normal revenue for the month of April is about $50,000 with a high of $55,000.  She asked me to guess what they did last month ... $65,000 – No .... $75,000 – No ... $85,000 - No ... $95,000 - Yes!!!  As of yesterday they had also already matched their best May. She said that they had a bonus system in place prior to Dental Boot Kamp and with the increase in production one of the girls had a bonus of $1,000.  She thinks this has been an eye opener for the team.

   Art Anderson shares this week’s tip...      
 
Helping the Dental Team to Work as a Team
 
In most successful dental practices, all members of the dental team take responsibility to make the practice function in an excellent fashion.  To be excellent, it is essential that the clinical skills, attitude, philosophy, and systems of the practice work in perfect harmony together. Here are the elements of an excellent practice: 

• There is a skilled manager who has responsibility to help select the team members.  He/she coordinates the team’s effort and oversees the entire operation.  
  
• The team members know their jobs and have the skills to do them well.  They are committed to making a contribution to the success of the whole.  
  
• There is a plan that everyone understands.  The plan is flexible so changes can be made when circumstances change.  
  
• Dental team members communicate with each other, trust and support each other and resolve differences in a constructive manner.  
  
• There is a reward system that meets the needs of each member of the team and of the office as a whole.

The word team is used deliberately as opposed to group or staff.  There is graduation from group or staff status to team status when there is a common purpose that is understood by all of the members.  Within effective teams, each member has an assigned role using his/her talent to the best advantage. When members integrate their skills to accentuate strengths and minimize weaknesses, team objectives are usually achieved.
 
Teamwork takes conscious effort to develop and continuous effort to maintain, but rewards can be great.