Call Center Can Answer Your Financial Aid Questions
Good news! Dallas County Community College District’s new central Financial Aid Call Center is fully operational. Call Center representatives are ready to answer your financial aid questions and point you in the right direction.
Representatives can steer you through the process of applying for financial aid, check the status of your financial aid application and answer other questions you might have.
And if the representative can’t answer your question immediately, he or she will escalate the question to a select group of financial aid experts who can.
Call Center representatives can be reached at 972-587-2599. You also can send email to firstname.lastname@example.org or fax questions to 214-378-1870.
Central Source for Information
DCCCD has been planning the central Financial Aid Call Center for years. With recent changes in financial aid guidelines at the federal and state level, the need to help you navigate financial aid became even more urgent.
When you phone your college’s Financial Aid Office, your call is automatically forwarded to the Call Center.
There still will be financial aid representatives at each college campus. However, be sure to take advantage of the expertise at the Call Center. Pamela Shuttlesworth, director of financial aid communications and advising, notes that the Call Center should save you time.
“The Call Center can answer questions that students were going to stand in long lines for at campuses,” she says.
In addition, the Call Center is open longer hours than Financial Aid Offices at the colleges.
Call Center representatives are available Monday through Friday from 7 a.m. to 7 p.m. (College Financial Aid Offices close Wednesdays and Thursdays at 5 p.m. and noon on Fridays; hours are subject to change during registration.) So, the Call Center has someone available to take your calls when the college offices are closed.
Questions About Fall Financial Aid?
The Call Center has been busy answering questions about funding for the Fall 2011 semester. Helen Elder, Call Center manager, says many students want to know whether their application for financial aid has been processed, and, if not, what the timeline is for getting it processed.
She notes that if you have applied for financial aid, you should receive an email from the address email@example.com saying DCCCD Financial Aid has received your application.
Be sure to log in to eConnect periodically to find out whether you have been awarded financial aid. If you are concerned about the status of your financial aid application, contact the Call Center.
By the way, when you contact the Call Center, representatives will ask for your student ID number. Representatives also will ask for three pieces of information, which you gave when you registered for college, to verify your identify.
When you contact the Call Center, you will be heard.
“You’re going to get an answer, and you’re going to get a good answer,” says Pamela Shuttlesworth. “It may not be the very minute you call in, but if a financial aid agent can’t answer your question, they’ll research and find the answer for you. And they always call you back.”
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