Employee Branding That Rocks
by Jim M. Knight, Sr. Director Training & Dvpt., The School of Hard Rocks
How you attract, hire, train, develop and treat your front-line employees is commonly known as the one true strategy to provide great guest service. In lieu of managers doing all of the work themselves, a specific culture must be created and fostered to secure commitment from the employees to stick around and deliver the desired service. This takes time and a lot of work.
*** To see Jim Knight's full session presented at the CHART Conference in Portland, visit the Resources/Educational Webcasts on the CHART Website. http://www.chart.org
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Leading Change
by Cheryl Tyler, Tyler Training and Development Solutions
Every organization undergoes change, like the cliché says,”Change is inevitable.” Change can cause disruption to an organization and compromise its growth. But if managed properly, transition can go smoothly and leave everyone feeling empowered.
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CHART Hospitality
Training Conference
July 25-28, 2009
Cleveland, OH
Early Registration Discount
Ends July 1, 2009
Register at www.chart.org
Regional Meetings
Open to Hospitality
Trainers
- Southern CA 6/30
- Southern FL 9/24
- Phoenix AZ 9/09
For Details visit
www.chart.org
Events/Regional Training
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