Logan’s Roadhouse: Creating Operational Consistency In a Nutshell
by Chris Beckler & Susan Lynn, Logan's Roadhouse
The most successful restaurants are successful because they provide consistent value to their customers. It’s important to create consistency, but how does one go about it? Often restaurateurs believe that creating that consistency is very difficult, but with proper training, it’s very achievable.
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New Restaurant Openings: One Man’s Viewpoint
by Greg Witmer, Director of Training, 99 Restaurants
Opening a new restaurant is always a challenge for everyone involved. One can think of openings as an organizational test that involves site selection, building, legal issues, the HR department, marketing, operations and trainers. Does your organization have an overall philosophy around opening? Determining how your organization views opening will help you determine how to plan your training schedule. What is your organizational philosophy? How much rope do you have?
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Employee 2.0…Got Relevance?
by Kacy Oden, People Report
Free CHART Webinar to be offered Wednesday, May 7, 2008 2pm EST
The 4th in CHART's Spring Webinar Series, Kacy Oden repeats the breakout session offered at the CHART Tucson Conference. CHART Webinars are free and open to the first 100 participants who dial in. No pre-registration is required. Simply log in and call in, following the instructions on the CHART website, ww.chart.org.
Description: A tight labor market and a widening skills gap, complicated by managing mixed generations, language barriers, and rapidly shifting psychographics present our industry with its toughest battle ever in the perpetual struggle to balance people and profits. As executives and analysts alike examine the ability of companies to grow and prosper in the years ahead, they will increasingly seek to identify the human resource metrics underlying a company's ability to succeed. This session is based on national research conducted by People Report ™ in 2007 as well as studies of successful chains and industries throughout the past 12 years. Kacy Oden examines these challenges and their potential solutions. Oden will also summarize the best practices that have emerged and resulted in improved performance.
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