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Click here to find out more about Capital Metro's Vanpool Program
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CMTA's Ghost Rider Review Gives Capital Metro Good Marks
Capital Metro conducted a "Ghost Rider" review during the month of September. First Transit Monitoring Services conducted 111 observations of CMTA’s fixed route service operators. Two monitors rode on randomly selected routes for the week of Sept. 9th through Sept. 14th. These monitors used CMTA services anonymously and graded operators on their level of service.
Overall, Capital Metro scored higher than the national average in most of the evaluation criteria. Many transit agencies around the country have implemented Ghost Rider Programs including: San Diego, Charlotte, Greenville, and Duluth. “Our top priority at Capital Metro is to continually improve our service. This program is an excellent tool to help us identify areas that are working well and areas for improvement," said Fred Gilliam, President/CEO.
Some of the areas in which CMTA was evaluated included:
- Fare collection
- Departure and arrival time
- Stop Announcements
- Speed
- Safety and seat belt usage
- ADA compliance
- Passenger relations
- Vehicle condition
Capital Metro’s on time performance was significantly higher than the national average. 73% of CMTA’s arrivals were on time compared with the national average of 44%. Departures were also higher at 86% as opposed to 68% nationally. Capital Metro’s safety record was also impressive with 93% of operators using their seatbelt and exceeding the national average of 67%. CMTA’s operators rated above 90% in the areas of courtesy, attitude and helping passengers use the system.
The report recommends that Capital Metro focus on fare collection, required announcements and safety during the ongoing training program.
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