THE MOST COMMON MISTAKE ACCREDITED BUSINESSES MAKE
Every couple of months, the Better Business Bureau of the Southwest (BBBSW) staff must present to the President, Jerry Shipman, an Accredited Business that must be put up for cancellation for cause before the BBB Board of Directors Executive Committee. You might have seen a business with a Comments/Analysis section, which reads something like, “This company’s BBB accreditation was suspended by the Board of Directors Executive Committee for…” What this means is that Mr. Shipman must sign a letter to an Accredited Business stating that we are “revoking” them, legalese for being kicked out of the club that is the BBB. Read on to find out the most common reason for Accredited Businesses being “booted out” of our BBBSW.
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DON'T JUST DEAL WITH COMPLAINTS...PREVENT THEM!
Whenever our Better Business Bureau of the Southwest (BBBSW) makes phone calls to businesses, they are met with resistance and sometimes fear. Unfortunately, most businesses associate the BBB with complaints and almost all businesses dread receiving one. For this reason, the BBBSW wants to arm you with ways you can prevent a customer’s dissatisfaction from turning into a BBB complaint.
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SMALL BUSINESS OWNERS BEWARE OF TELEPHONE RELAY FRAUD
The Better Business Bureau of the Southwest (BBBSW) warns small business owners that reports of scammers plying their trade through telephone relay services — typically used by the hearing impaired to make phone calls — are cropping up all across the country. At a time when businesses literally cannot afford to fall victim to fraud, this scam is experiencing a comeback and small business owners should take precautions to avoid losing thousands of dollars.
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WELCOME NEW MEMBERS
Bienvenidos!
To be accepted as an Accredited Business of the Better Business Bureau, a company must meet certain standards of business practice and licensing requirements and adhere to truth, accuracy, and honesty in advertising, selling and servicing. Your Board of Directors voted at their May 14, 2009 meeting, to accept the following companies as Accredited Businesses of the Better Business Bureau of the Southwest.
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COMPANIES WITH UNANSWERED COMPLAINTS
As of May 21, 2009, the following companies have failed to respond to one or more recent customer complaints presented by the BBB. These complaints are reported to inquirers for three years or until the firm responds, in writing, to the complaints. Unanswered complaints disqualify a firm from BBB accreditation.
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