It is very important that accredited businesses immediately advise the Better Business Bureau regarding changes in ownership/management, addresses, email addresses and personnel who handle complaints and billing. Failure to do so could affect accreditation and BBB ratings.
For instance, if the BBB does not have current information, a complaint might not reach you for resolution. This could result in an unanswered complaint in your Reliability Report which would have a negative effect on your letter grade.
In addition, your dues might not be current if our dues invoice failed to reach you. Finally, you will not receive the Better Business Bureau Bulletin or any fraud alerts that we send periodically to Accredited Businesses.
Therefore, please put the Better Business Bureau on any new contact information advisory list and inform us of any changes in personnel who handle complaints or billing. This includes email addresses if you receive the electronic newsletter and/or your complaints via email.
