October 2009   VOLUME 1 ISSUE 87  
BBB Scoreboard
Total Reports Issued:
August - 64,564
September - 72,342

Complaints Processed:
August - 243
September - 280

BBB OnLine Hits:
August - 22,880
September - 31,363
In This Issue
Learn how to survive and succeed in the Emerging Workplace:
Jump to the top of your customer's attention:
Nominate a company in Central California for the BBB Ethics Awards
MARK JANUARY 20, 2010 ON YOUR CALENDARS:
Watch for Request-a-Quotes:
PSST! Want to join an exclusive club for free?
Let's welcome new Accredited Businesses:
Your BBB offers account intervention services
A new BBB face and voice may be contacting you:
Check out these companies with unanswered complaints
Bureau Links
BBB Website
BBB Mediation Services
Member Roster
WiseGiving Alliance
Inquire About a Company
BBBOnLine
Consumer Links
Federal Trade Commission
Dept. of Consumer Affairs
Contractors State License Board
Bureau of Automotive Repair
Federal Communications Commision
Learn how to survive and succeed in the Emerging Workplace:
Discover secrets to success in an ever-changing work environment

The BBB is providing a free seminar on “How to Succeed in the Emerging Workplace of the 21st Century” on October 22 from 9 – 11 a.m.  Learn from Sandy Mazur, senior vice president of Spherion Corporation as she shares how to adapt to multi-generational, non-traditional work environments.  Discover how to be a successful partner a multi-tasking workforce.  This seminar is for all employees, not just managers.  The seminar will be held at the Central Valley Regional Center, 4615 N. Marty Ave. (turn south off W. Shaw Ave. at Red Carpet Car Wash).  Call Vickie at 256-6331 for free reservations.  Seating is limited.

 
Jump to the top of your customer's attention:
Use Top Listing

Do you want to jump to the top of the list, even if your company name starts with “Z?” The “Top Listing” internet program now lets YOU rearrange the alphabet.


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Nominate a company in Central California for the BBB Ethics Awards
Former winners include Denham Resources, Fortune Associates and Icenhower Real Estate

The BBB Ethics Award recognizes those businesses in Central California who are committed to maintaining exceptionally high standards of ethical behavior. Nominations for this award may be made by any person, company or organization. Companies do not have to be a BBB member to be nominated. Candidates will be evaluated by an independent panel of judges. Nominations can be submitted online by visiting www.cencal.bbb.org/ethics or you can request a form by calling 1.800.675.8118.
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MARK JANUARY 20, 2010 ON YOUR CALENDARS:
and watch your e-mail for a new BBB news series

January 20, 2010 is the date set for the Annual Celebration of Ethics and is also the official kick-off date for the 60th Anniversary of the BBB serving Central California. Watch your snail mail for more information about the festivities that will honor this year's Torch Award winner for outstanding marketplace excellence as well as recognize past award winners. And watch your e-mail for a new series on the history and importance of ethics in the marketplace.

 
Watch for Request-a-Quotes:
Your BBB wants to drive business your way!

With discretionary dollars at a premium, and consumers becoming better educated about what they want, driving business through your doors is more important than ever.  Consumers want to do business with companies they trust and that means you, the Accredited Businesses of the BBB.  With Request a Quote, you have the opportunity to reach out and communicate with consumers without spending a single advertising dime.


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PSST! Want to join an exclusive club for free?

413 Accredited Businesses have signed up for BBB OnLine and they have each averaged nearly 400 online clicks this year, just for their businesses!

  

Do you have a web site?  Do you want to attract potential customers from the billion-plus people worldwide who now have Internet access for business and shopping? 


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Let's welcome new Accredited Businesses:
The following companies applied for accreditation in September 2009

It's always an honor to welcome new businesses to your Better Business Bureau serving Central California. Please take a look at the list of new Accredited Businesses in your town and make it a point to do business with them whenever possible.
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Your BBB offers account intervention services
Account Intervention Services
 
A little known service that your BBB provides to Accredited Businesses concerns intervention between ABs and clients they are having difficulty collecting from.  If you are having difficulty resolving a financial dispute with a client, contact Diana Ivie at 800.675.8118, ext. 320.  She will make contact with the client in an attempt to resolve the issue. There are no guarantees involved and your BBB is not a collection agency, but Diana’s negotiating skills and quiet manner frequently produce satisfactory results.  She recently helped an AB in Reedley resolve an outstanding debt of nearly $14,000.  The size of the debt does not matter: she also recently helped an AB resolve a claim for $74. 

 
A new BBB face and voice may be contacting you:
Watch for exciting new promotional opportunities

Christie Smith has joined the BBB serving Central California as Account Executive.  She brings more than 20 years of marketing and sales experience to the new position, most recently as Senior Account Executive at Valley Values in Merced.  Christie will be contacting Accredited Businesses to let them know about new marketing and advertising opportunities for their businesses.  Please welcome her to the BBB family.

 
Check out these companies with unanswered complaints

The Better Business Bureau does not promote any business or services. Instead, our goal is to protect consumers from dishonest, misleading, and potential scamming companies. The BBB promotes equal treatment, truth in advertising, honesty, integrity, courtesy and excellent service to customers. Below, you will find companies with unanswered complaints that have been filed with the BBB.

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Published by BBB in Central California
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