October 2010   VOLUME 1 ISSUE 104  
BBB Scoreboard
Reliability Reports Issued:
August - 44,384
September - 44,774

Complaints Processed:
August - 415
September - 332


In This Issue
Counterfeiters back at the printing presses:
Help us "GREEN" Clovis and Fresno
Free SBA seminar on November 3
Check out these companies with unanswered complaints for September
CA issues new style driver's licenses and id cards:
Words of Warning:
Your BBB offers account intervention services
Nominate a company in Central California for the BBB Ethics Awards
Let Request-a-Quotes drive business your way
Let's welcome new Accredited Businesses:
Follow your BBB on Twitter, Facebook and My Space:
Bureau Links
BBB Website
BBB Mediation Services
Member Roster
WiseGiving Alliance
Inquire About a Company
BBBOnLine
Consumer Links
Federal Trade Commission
Dept. of Consumer Affairs
Contractors State License Board
Bureau of Automotive Repair
Federal Communications Commision
Counterfeiters back at the printing presses:
Learn how to protect your business from losses

Just in time for the holiday retail season, you are invited to join your BBB at three upcoming seminars on how to identify counterfeit money. The seminar presenter is a Special Agent of the U.S. Secret Service who will show participants how to identify phony bills and what should be done if you get a counterfeit bill.  Attendees will also learn new tricks of the counterfeiting trade and ways to spot potential passers.
All seminars are from 9-11 a.m. 
  • Tuesday, October 19 – Fresno , 4201 W. Shaw Ave., Ste. 107 
  • Tuesday, November 2 – College of the Sequoias
This event is FREE, but space is limited so please make your reservations early.  Contact Vickie at 559-256-6331 or vickie@cencal.bbb.org for more information.

 
Help us "GREEN" Clovis and Fresno
Businesses welcome to participate as well as consumers

Join us at the final three Shred It & Forget It! events for 2010.

October 23 - Clovis, Reyburn Intermediate School, 8-11 a.m., $3/box donation for Reyburn extracurricular activities
November 6 - RiverPark, 8 a.m. - Noon, $3/box donation for the SPCA

Shred-it, our professional mobile shredding partner, will be accepting paper materials in boxes and bags.  No bags larger than 13 gal. size.  No moldy or mildewed product will be accepted.

This is a great opportunity to clean out closets, storage shed and garages.   For more than 15 boxes, please contact Vickie at 322-2074, ext. 331 or vickie@cencal.bbb.org to schedule an appointment for your added convenience.

If you are interested in sponsoring a Shred event, contact Christie at 322-2074, ext. 334 or christie@cencal.bbb.org.


 
Free SBA seminar on November 3

Your BBB and California Bank & Trust will be sponsoring a free SBA seminar in Fresno on November 3 from 9-11 a.m. The seminar will focus on business expansion and new financing opportunities available. Join us at the BBB office at 4201 W. Shaw Ave., Suite 107 for this exciting opportunity to learn more about how to make the most out of SBA programs and financing. For more information, contact Vickie at 559-256-6331.

 
Check out these companies with unanswered complaints for September

The Better Business Bureau does not promote any business or services. Instead, our goal is to protect consumers from dishonest, misleading, and potential scamming companies. The BBB promotes equal treatment, truth in advertising, honesty, integrity, courtesy and excellent service to customers. Below, you will find companies with unanswered complaints that have been filed with the BBB.

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CA issues new style driver's licenses and id cards:
Embedded safety features will help control counterfeit cards

New Card Features Enhanced Security, Will Replace Old Cards Upon Expiration
--courtesy of California DMV

The California Department of Motor Vehicles (DMV) recently announced the issuance of newly designed, more secure California driver licenses and identification cards. The new cards are distinguished by additional security features and will have a different look and feel.


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Words of Warning:
Be careful when you use your ATM card at the gas station

Words of Warning: Three Charged with Stealing More Than $150,000 From Nearly 200 People by Skimming ATM and Credit Cards at Gas Pumps The California Attorney General's Office filed criminal charges on October 13 against three men who stole more than $100,000 from about 200 people by creating fake credit and debit cards from banking information they skimmed from ATM and credit cards through devices placed inside gas station pumps in Northern California. 

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Your BBB offers account intervention services
Account Intervention Services
 
A little known service that your BBB provides to Accredited Businesses concerns intervention between ABs and clients they are having difficulty collecting from.  If you are having difficulty resolving a financial dispute with a client, contact Diana Ivie at 800.675.8118, ext. 320.  She will make contact with the client in an attempt to resolve the issue. There are no guarantees involved and your BBB is not a collection agency, but Diana’s negotiating skills and quiet manner frequently produce satisfactory results.  She recently helped  AB's collect more than $36,000 in the month of September.

 
Nominate a company in Central California for the BBB Ethics Awards
Willey Tile is a finalist for the 2011 International Torch Award

The BBB Ethics Award recognizes those businesses in Central California who are committed to maintaining exceptionally high standards of ethical behavior. Nominations for this award may be made by any person, company or organization. Companies do not have to be a BBB member to be nominated. Candidates will be evaluated by an independent panel of judges. Nominations can be submitted online by visiting www.cencal.bbb.org/ethics or you can request a form by calling 1.800.675.8118.
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Let Request-a-Quotes drive business your way

Add http://fresno.bbb@bbb-email.org to your e-mail address book and watch for new business offers. Whether it's auto repair, credit questions or a new roof, consumers are turning to the BBB and the simplicity of Request-A-Quote.    Consumers want to do business with companies they trust and that means you, the Accredited Businesses of the BBB.  With Request a Quote, you have the opportunity to reach out and communicate with consumers without spending a single advertising dime...all you have to do is respond.


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Let's welcome new Accredited Businesses:
The following companies applied for accreditation in September 2010

It's always an honor to welcome new businesses to your Better Business Bureau serving Central California. Please take a look at the list of new Accredited Businesses in your town and make it a point to do business with them whenever possible.
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