Times Are Tough But The BBB Is Tougher!
We
are all experiencing difficulties during these hard economic times. The ones who thrive when times are tough are
scam artists and the BBB! One group
wants to take advantage of the situation and use scare tactics to scam you out
of money. The BBB steps up to the plate
and is more vigilant that ever in warning consumers and businesses on how not
to become victims of such scams.
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Improving Frontline Customer Care Skills Workshop
Today’s customers have higher than
ever expectations of the companies with whom they do business. They expect
courteous treatment, answers to their questions and solutions to their
problems. In fact, a recent study found
that many customers say they would pay more for the same items as long as they
receive good customer service in a timely fashion. A badly-handled customer contact may easily result in a lost
customer. And when you realize that
gaining a new customer is five times more expensive than satisfying an existing
one, you can appreciate how important it is for your front line Customer Care
representatives, the face of your company, to provide good service.
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Upcoming Events You Will Not Want To Miss!
by Dottie Callina, Manager Trade Practices
The BBB
is proud to announce our 2009 Torch Awards luncheon, April 22nd at
Villa Christina’s, where companies will be honored for their excellence in
Marketplace Trust, Customer Service and Community Service. We are also proud to announce our annual
Secure Your I.D. Day on April 18th.
Click below for full details.
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President's Perspective
by Fred T. Elsberry, Jr.
These are troubling economic
times for all of us. It is also a time when we can take steps that will
position our businesses to succeed when the economy comes back. And, it will
come back - we just don’t know when.
Now is the time when the efforts we have made to differentiate our
businesses versus our competitors pay off. Becoming a BBB Accredited Business
was one of those smart decisions.
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Welcome To Our New BBB Accredited Businesses
We are
please to present our new BBB Accredited Businesses posted as to date of the
release of the newsletter. As a
reminder, your BBB Accredited hotline is 404-559-1555. Your Accredited Business representative is
Ms. Ami Amin who can be reached at the number listed above or via e-mail at accreditedbusiness@atlanta.bbb.org. The BBB thanks you for your generous support
and looks forward to serving you in the future.
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Staying Connected For You - BBB On Facebook & LinkedIn
BBB
Serving Metro Atlanta, Athens & Northeast Georgia is making its presence
known, not just for our benefit, but for yours!
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