Why is it that so many organizations have built scorecards but still get poor performance results? The Excel and PowerPoint graphics dazzle the eye as pinup art but nothing gets done. Where did their creators go wrong? We think we have some concrete ideas for getting things done...

Business managers are continually confounded by the management of information technology (IT). We think we can help. This chapter excerpt, from the forthcoming book by Burnes Hollyman entitled "The Digital Habitat Survival School Guide: Managing IT for Business Results," covers the basics of how to plan for IT.

In each newsletter we feature an Autus program that is available via a tele- or video- or Web-conference, or through traditional in-house workshops or keynote addresses. This program was selected because we are getting many requests for it given the aftermath of 9/11, the Enron collapse and the general economic downturn in the stock market. Want to learn more?