IT'S BACK!!!! Remember the Total Quality Management (TQM) movement in the 1980s, business process reengineering(BPR) in the 1990s? Well, the "back to the future" trend we have been following recently is the "Six Sigma" movement which originated at Motorola's Six Sigma Research Institute. Now it's being used everywhere--in banks and service companies as well as traditional manufacturing operations. It is the methodology for improving productivity and productivity, "Six Sigma" refers to tolerating 3.4 defects per million in a process--that's 99.9997% defect free for you non-Math English-majors out there! This book gives you the basics you need to improve your processes, productivity and operations. It covers the basics of Six Sigma, tells you how to select the best people and projects and how to apply the methodology and tools. High readable and we highly recommend it.